We Have The Best Christmas Lights
TLA December 2020 NIR Updates 17/12/2020
So, it’s December and the new year is fast approaching! As such we want to remind everyone of a couple of exciting things that we are sure most retailers are going through right now in one form or another.
Shipping Cut Off Date Christmas 2020
Remember, Wednesday 23/12/2020 is the last pick-up date for our partner couriers. We have local pick-up right up until Christmas Eve (Closed Christmas Day & New Years Day), and throughout the public holiday period, just call first please!
Boxing Day Sale 2020
One Day Only, No Rainchecks, 5% off site wide with 15% off specific items based on stock levels. Bargains are approaching; make sure you don’t forget! This is a one day only sale and our last sale for 2020! We will also be offering an unprecedented 15% off for local pickup on Boxing Day.
The End Of The 30 Day Trial
We loved offering this for over 6 months. It was never once used though. This is a huge compliment to our products and we have thus replaced this offer with a 30 day money back guarantee. This means that you get what you order or your money back, much like if you shop on E-bay or Amazon. We are proud to guarantee your purchase through stripe, paypal, direct transfer, cash or any other agreed method. It’s that simple.
And now for this months’ Favourite FAQ edition!
Where are your products produced and are you drop shippers?
Karen – Perth, Western Australia
Various places and in a word; NO! Allow me to unpack this answer a little bit further.
A drop shipper is someone who takes payment, uses that payment to buy a product for a cheaper price, the product is then sent out and the drop shipper takes a cut. It is not very possible to do this in Covid times as travel and international cargo is relatively slow in most cases, or hellishly expensive.
We have spent over $125,000 making sure we have stock in Australia since July 2020, and this number grows every week. In most cases, we will first get quotes from Transdirect (Australia) and Sendle (Australia) to research the fastest and most viable options for internal delivery. These platforms are a hub for all major couriers operating within Australia. If we cannot find a viable and speedy option on these platforms, we will try Australia Post.
If we cannot find a viable speedy option using any of the company’s listed above, we will contact our suppliers and have your product sent via DHL, Fedex, or an equivalent express service. In all cases your shipping is booked within 24 hours. We chose to do this because it makes for faster turnaround times when necessary, i.e. the end customer experience is what is in mind when we are making said choices.
Are our products produced and Manufactured in Australia?
Like most high-end electronic goods, our products are not manufactured in Australia; you can check your label. The customer should be in no confusion about this, and we make our electronics in factories associated with the best in the world. If you are an Australian company with an interest in manufacturing our products, and think you can replicate the high end workmanship that we warrant for up to 5 years, please contact us!
Final Reminder About Our Christmas Shipping
Announcement From TLA
From todays’ date (10/12/2020) until mid-January 2021, our delivery partners both local and international have advised of delays to ETA’s of 1-5 business days.
This is not our policy or one that TLA has control over. We appreciate your patience and understanding as our delivery partners attempt to deal with a very tough 2020, and a huge festive season.
To avoid the disappointment of your item arriving after Christmas day, please make your order as soon as possible.
Phone Line Extended Hours:
To reflect these busy circumstances, TLA will now be taking calls and local visitors 7 days / week. In all cases in our business’s history; 100% of TLA orders have reached their final destinations. In all cases throughout 2020, our attempts to speed the delivery process up are met with responses detailing COVID-19’s effect on delivery chains or other external factors beyond our control. We again thankyou for your patience and invite you to call us 7 days a week between 9-5 AEST during this busy period to check the status of your order. We appreciate that it may be a time sensitive one.